Under Legislative Decree 206/2005, if the product you purchased does not meet your expectations, you can return it to the manufacturer within 14 days of receiving it, without having to specify the reason and without incurring any penalty.
To return the product, you must contact customer service. info@lacommercialecolori.it by communicating your change of mind.
Before proceeding with the return of the product, you will receive a confirmation of the authorization of the return and the procedure to follow.
Once the confirmation of the return authorization has been received, you will be able to proceed with the shipment of the product you want to return to the address:
La Commerciale Colori s.a.s.
Via Calnova 144, San Donà di Piave (VE)
The costs for this shipment will be borne by you and you can choose the courier of your preference.
Once the manufacturer has confirmed that the returned product is compliant (intact), the full order amount will be refunded within 14 days. If the product is not intact, you will not be entitled to a refund.
Please note that products that by their nature cannot be returned or that risk deteriorating or changing quickly cannot be returned for change of mind.
In the event of delivery of a product that is damaged and visible from the outside, the customer must not accept the goods from the courier and must therefore communicate the rejection to our customer service. In the event that the product is damaged upon opening the packaging, it is necessary to document the damage with photos and send them to the email address info@lacommercialecolori.it requesting assistance. In this case all costs are borne by us. We will decide case by case whether to send a complete new supply or only replace the damaged products.
REFUNDS
How will I be reimbursed?
The refund is made directly to the credit card used for the order. If the order was paid cash on delivery, we will ask for the customer's bank details to refund by bank transfer.
The store operates in the province of Venice and Treviso and all transactions, even in foreign currency, are converted into Euros following payment.
When will the refund be processed?
The refund will be processed as soon as the necessary information is available to assess the customer's request.
Please note: if you paid by credit card, refunds may take a few days to appear on your statement. The refund will be shown as “Refund order #............ of ............ Authorisation code ............”
Customer Support
For any clarification, please contact our customer service at the email address info@lacommercialecolori.it
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