Shipping Policy
La Commerciale Colori ships in the province of Venice and Treviso with DHL. DHL does not deliver to a post office box. Your order can be sent to an address of your choice (home, work, etc. – not a post office box). We usually ship within 24 hours for most items and in about 72 hours for specific items. Delivery times are clearly advertised at the time of purchase. Delivery times are usually 2-3 business days.
Refund Policy
Under Legislative Decree 206/2005, if the product you purchased does not meet your expectations, you can return it to the manufacturer within 14 days of receiving it, without having to specify the reason and without incurring any penalty.
To return the product, you must contact customer service. info@lacommercialecolori.it by communicating your change of mind.
Before proceeding with the return of the product, you will receive a confirmation of the authorization of the return and the procedure to follow.
Once the confirmation of the return authorization has been received, you will be able to proceed with the shipment of the product you want to return to the address:
La Commerciale Colori s.a.s.
Via Calnova 144, San Donà di Piave (VE)
The costs for this shipment will be borne by you and you can choose the courier of your preference.
Once the manufacturer has confirmed that the returned product is compliant (intact), the full order amount will be refunded within 14 days. If the product is not intact, you will not be entitled to a refund.
Please note that products that by their nature cannot be returned or that risk deteriorating or changing quickly cannot be returned for change of mind.
In the event of delivery of a product that is damaged and visible from the outside, the customer must not accept the goods from the courier and must therefore communicate the rejection to our customer service. In the event that the product is damaged upon opening the packaging, it is necessary to document the damage with photos and send them to the email address info@lacommercialecolori.it requesting assistance. In this case all costs are borne by us. We will decide case by case whether to send a complete new supply or only replace the damaged products.
REFUNDS
How will I be reimbursed?
The refund is made directly to the credit card used for the order. If the order was paid cash on delivery, we will ask for the customer's bank details to refund by bank transfer.
The store operates in the province of Venice and Treviso and all transactions, even in foreign currency, are converted into Euros following payment.
When will the refund be processed?
The refund will be processed as soon as the necessary information is available to assess the customer's request.
Please note: if you paid by credit card, refunds may take a few days to appear on your statement. The refund will be shown as “Refund order #............ of ............ Authorisation code ............”
Customer Support
For any clarification, please contact our customer service at the email address info@lacommercialecolori.it
Cancellation / Return / Exchange Policy
Return/exchange policy
If you need to return or change your order for any reason, we are here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return the product in exchange for a gift card, a different product, or a direct refund using your original payment method.
We ask you to take note of the following conditions of our return and exchange policy:
Items returned must still have the label attached and must be returned in the original packaging.
The items must be returned in their entirety, complete with all their parts.
Returned items must not show any visible signs of wear or use.
Returned items, which upon receipt by the buyer are working and do not have any defects that impair their functionality, can be returned and/or exchanged, with shipping costs borne by the buyer.
Items returned that, upon receipt by the buyer, present defects that impair their functionality may be returned and/or exchanged, with shipping costs borne by the seller, with the exception of any costs incurred at the time of purchase, which remain the responsibility of the buyer.
Exchanges of items, even if working, for which free shipping was obtained by reaching the minimum order value, may be returned and/or exchanged with shipping costs borne by the seller.
If the minimum order consists of more items, and the return concerns only one of the (functional) items in the order, the shipping costs are borne by the buyer, except for those for receiving the changed item, which will be borne by the seller.
To initiate a return or exchange, contact us at info@lacommercialecolori.it
Once we receive the item to be exchanged or returned, we will check the status of the item and compliance with this return/exchange policy, and will proceed in accordance with it within 15 days of receiving the item.
Shipping costs are borne by the buyer in the cases provided for by this returns policy.